Refund policy

Returns

We will make every effort to solve any issues you may have with your product.

We will authorize return and refund the full purchase price upon return of any unused product for any reason for 30 days.  The customer will be responsible for shipping costs to return the product and the original shipping cost will not be refunded.  Please reach out via email with any issues and we will solve them.

Returns of used items during the 30 day period

We will return items which are used during the first 30 days.  

Our only requirement is that you must have contacted Meliespresso for support at least once before returning.  This gives us the opportunity to help the customer with their satisfaction issues before returning.

 

Returns outside of the 30 day period.

If there is an issue with your product that effects the overall user satisfaction and experience we will make every effort to resole these issues.  In the case of a defect in manufacturing which causes an issue, we will replace or repair the unit, depending on the issue.  The repair may involve the customer installing replacement parts.  No provision for reimbursement of labor or lost productivity will be allowed.

We offer a free repair labor program at our factory, where if a unit is damaged it may be returned to us at any time for repair.  All labor is covered by this, however the customer may be responsible to pay for any parts used in this repair.  A written quote will be submitted to the customer before any repairs take place.