Refund and Return Policy

We will make every effort to solve any issues you may have with your product.

We will authorize return and refund the full purchase price upon return of any unused product for any reason for 30 days.  The customer will be responsible for shipping costs to return the product and the original shipping cost will not be refunded.  Please reach out via email with any issues and we will solve them.

Returns of used items during the 30 day period

We will return items which are used during the first 30 days.  

Our only requirement is that you must have contacted Meli Espresso Roaster for support at least once before returning.  This gives us the opportunity to help the customer with their satisfaction issues before returning.

 

Returns outside of the 30 day period.

If there is an issue with your product that effects the overall user satisfaction and experience we will make every effort to resole these issues.  In the case of a defect in manufacturing which causes an issue, we will replace or repair the unit, depending on the issue.  The repair may involve the customer installing replacement parts.  No provision for reimbursement of labor or lost productivity will be allowed.

We offer a free repair labor program at our factory, where if a unit is damaged it may be returned to us at any time for repair.  All labor is covered by this, however the customer may be responsible to pay for any parts used in this repair.  A written quote will be submitted to the customer before any repairs take place.

 

Custom Orders: All sales on custom-made or personalized items are final. These items cannot be returned or exchanged unless they are defective or incorrect due to our error.

 

Cancellation Policy: Orders for made-to-order or custom items cannot be cancelled once production has begun.

 

Returns and Exchanges: We do not accept returns or exchanges for change of mind or if you have ordered incorrectly. Please review your order carefully before submitting it.

 

Defective or Incorrect Items: In the rare event that your item is defective or incorrect, please contact us within 3 days of receiving your order. We will assess the issue and provide instructions on how to proceed.

 

Return Shipping: Customers are responsible for return shipping costs for all returns, including defective or incorrect items. Shipping costs are non-refundable.

 

Refunds: Refunds are only issued if the item is determined to be defective or incorrect and cannot be replaced. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.